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Terms and Conditions of Travel

1. Conditions of Contract

  1. This Itinerary and Receipt does not constitute a document of carriage and in the event of any differences between it and the record of booking in Solomon Airlines databases, the latter will prevail.
  2. Solomon Airlines carries passengers on flights in the Solomon Islands, Australia, Vanuatu and Fiji and elsewhere on contracts that consist of:
    • These Terms and Conditions;
    • Solomon Airlines General Conditions of Carriage (Passenger and Baggage), available on request, and any applicable tariffs filed by Solomon Airlines with regulatory bodies;
    • International conventions and Australian and Solomon Island laws; and Solomon Airlines oral or written directions to passengers.

In the event of any inconsistency between these Terms and Conditions and the General Conditions of Carriage, the General Conditions of Carriage shall prevail.

  1. If Solomon Airlines issues a ticket or boarding pass for another carrier’s flight, it does so only as an agent for that carrier.
  2. Unless otherwise stated, a ticket is valid for one year from the issue date.
  3. Solomon Airlines will use efforts to carry you and your baggage reasonable in accordance with the date and time of the flight(s) specified, but does not guarantee it will be able to do so. Schedules may change without notice.
  4. You must:
    1. Comply with all applicable government travel requirements, including obtaining visas to enter the countries to which you are travelling; and
    2. Check in by required check-in time.
  5. The contract between you and Solomon Airlines, including any exclusion or limitation of liability applies to the benefit:
  6. Solomon Airlines employees, agents and representatives, and Solomon Airlines hold that benefit on trust for them, and can, if requested by them, enforce it on their behalf.
  7. If your checked baggage on a Solomon Airlines flight has been lost or damaged, you must notify Solomon Airlines within 7 days and in the case of delay, within 21 days of delivery.
  8. If you book a separate connecting flight on a carrier other than Solomon Airlines ensure you leave at least 90 minutes connecting time in Brisbane from the scheduled arrival time to your next departure time. Please note that when flights are booked separately (i.e they are not a part of a connecting flight and issued on a separate ticket) Solomon Airlines will not be responsible if the flight is missed and your fare is forfeited or any other compensation.

2. International Notice – Limitation of Liability

  1. If your trip has a destination or stop in another country other than the one from which you depart, a treaty known as the Warsaw Convention may govern the liability of all airlines involved in your trip and may limit the amount of damages that can be recovered for your death or injury. These limits can be as low as US$10,000. However, many airlines have voluntarily agreed to waive those limits (in whole or in part).
  2. Solomon Airlines will not rely on the limitation in Article 22 (1) of the Warsaw Convention of the Warsaw Convention as amended ad The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention.
  3. Solomon Airlines will not rely on any Defence under Article 20 (1) of the Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of the Convention that does not exceed 260,000 Special Drawings Rights. Otherwise Solomon Airlines will rely on all other defences under the Convention.
  4. In addition, in cases of death or bodily injury, if required by law, Solomon Airlines will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered.
  5. Liability for loss, delay or damage is limited to about US$20 per kilo for checked baggage.

3. Seating

Solomon Airlines does not guarantee you any particular seat even if your reservation is confirmed. You must accept any seat allotted on the flight even if this involves a downgrade, or wait until the next flight on which a seat is available in the class of service paid for.

4. Overbooking Notice

There is a chance a seat will not be available on a flight even if your reservation is confirmed. This is due to the common practice in the airline industry of overbooking.

5. Government and Other Taxes and Charges

Travel Internationally – the price of your ticket may include significant amounts of taxes, charges, and fees imposed on air transport by governments, authorities and airport operators (in the fare e.g. Goods and Services Tax, or shown separately as a TAX/FEE/CHARGE). You may also be required to pay additional taxes, fees or charges not marked on your ticket.

 

 
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