Our Conditions of Carriage outline the important terms and guidelines that apply to your travel with Solomon Airlines. These include your rights and responsibilities as a passenger, our obligations as your carrier, and details about baggage, ticketing, cancellations, refunds, and more. We encourage all travelers to review these conditions to ensure a smooth and informed travel experience.
For full details, please refer to our official Conditions of Carriage document available on our website or at any Solomon Airlines sales office.
These Conditions of Carriage apply to travel on flights or flight segments, where 'Solomon Airlines' or Airline Designator Code 'IE ' is shown as the carrier on your Ticket, and in any case where we have a legal liability to you in relation to your flight.
The carriage of a Passenger on any flight by Solomon Airlines under the IE Airline Designator Code is, without exception, subject to:
If carriage is performed by us under a charter agreement (hire arrangement), these Conditions of Carriage apply unless Passengers are advised otherwise by or on behalf of the charterer prior to boarding the aircraft.
If we make arrangements for you with any third party to provide any services other than carriage by air on a IE Airline Designator Code, or if we issue a Ticket or voucher relating to air transportation or other services provided by a third party (for example hotel reservations) in doing so we act only as agent. The terms and conditions of the third-party service provider will apply.
3.1 Prepare to Travel It is your responsibility to make all necessary arrangements for your travel and to ensure that you comply with all laws, regulations and orders of the places you will travel to, such as obtaining required visas and ensuring your passport has sufficient validity as many countries require passport to be valid for 6 months or more.
3.2 Travel Insurance Because travel involves many risks, and our liability to you is limited, we recommend you purchase travel insurance.
3.3 Codeshares We have arrangements with other Carriers known as 'Codeshares'. This means that even if you have made a reservation with us and hold a Ticket for a Solomon Airlines flight (ie, a flight with an IE Airline Designator Code), you may travel on another Carrier's aircraft. If such arrangements apply to your flight, we will advise you of the Carrier operating the aircraft at the time you make a reservation. The conditions of carriage of the Carrier whose flight number appears on your Ticket will apply to your Codeshare flight.
3.4 Health We may refuse to carry you if we, acting reasonably, are not completely satisfied that it is safe for you to fly. Before you make a reservation, you should tell us if you suffer from any illness, disease or other condition which may make it unsafe for you or other Passengers if you fly. DVT: Some studies have concluded that sitting for extended periods may be a risk factor in the formation of clots in the legs, known as Deep vein thrombosis (DVT). You should discuss preventative measures with your doctor before travel if you feel you may be at risk from DVT or other health problems. Pregnancy: If you are pregnant, the following precautions must be observed. For travel after the first 28 weeks of your pregnancy: you need to carry a certificate or letter from a registered medical practitioner or registered midwife confirming: the estimated date of delivery whether it is a single or multiple pregnancy; and that there are no complications with your pregnancy. For flights of less than four hours: If you are having no complications with your pregnancy you can travel up to the end of the 40th week of your pregnancy for single pregnancies and up to the end of the 36th week for multiple pregnancies (for example, twins). Medical clearance is required if you are having complications with your pregnancy. If you wish to travel within seven days after delivery, medical clearance is required. Infants cannot travel for 48 hours after delivery and need medical clearance to travel between three and seven days after delivery. Please Note: We do not represent that travel is safe for you at any particular point during your pregnancy. You must seek advice from your own medical practitioner prior to your flight. The periods referred to above are only our minimum requirements. Some countries place limitations on the entry of non-national pregnant women. Check with the relevant embassy or consulate before you travel to confirm any further limitations.
3.5 Personal Information We collect personal information about you (including health information where necessary) to provide products and services to you, process your travel arrangements, facilitate your participation in the loyalty programs of Solomon Airlines and other organisations, conduct marketing activities and market research, and for immigration and customs control, security, administrative and legal purposes. If the information is not provided by you, we may not be able to provide the service requested. For these purposes, you authorise us to retain your personal information and to disclose your personal information to our related companies, other Carriers, travel service providers, organisations which provide services to us, such as collecting commissions, your employer if you are travelling on a Ticket provided through your employer's corporate travel agreement with us, credit and other payment card companies, various law enforcement agencies and governments around the world for security, customs, emergency and immigration purposes.. You may be required by government regulations or laws to provide specific personal information to us, including information to enable you to travel to other countries or to enable us to notify family members in the event of an emergency. You can gain access to the information we hold about you and ask for correction of your personal information by contacting Solomon Airlines PO Box 23 Honiara, or by emailing [email protected] in Honiara or [email protected] in Australia.
A reservation for a flight is made when recorded as accepted and confirmed by us or an Authorised Agent. We or our Authorised Agent will provide you with written confirmation of your reservation. We do not accept any responsibility for any loss you may incur if you make arrangements for travel on Solomon Airlines through anyone other than Solomon Airlines or its Authorised Agent.
You will not be allowed to travel if you do not have a Ticket for a specified reservation, in a specified class of service and on a specified date and flight.
If we have not received payment for the ticket before the specified ticketing time, or payment is received but subsequently reversed, we may cancel your reservation.
Please check our website for any schedule changes before your departure.
4.1 Changes to Reservations
Your reservation is subject to the fare rules applicable to the type of fare you choose. These are available to you at the time of booking. Note the fare rules and in particular any change fees or restrictions that may apply.
Requests for changes or cancellation of a reservation can only be made directly to Solomon Airlines or our Authorised Agent.
4.2 If You Are Late or Do Not Show Up for Your Flight
If you are late or you do not show up for your flight, we reserve the right to cancel your reservation, or to charge you a reasonable service fee, subject to the Fare Rules applicable to your booking.
4.3 Seating and Downgrade
We will try to accommodate your seating choice, however we do not guarantee any particular seat. We may need to change your seat at any time, even after you have boarded the aircraft, for operational, safety or security reasons.
If we ask you to downgrade from Business Class to Economy Class for any reason, we will at your option:
provide you with an appropriate refund of the difference in fares; or
accommodate you on an alternative available flight on our services.
4.4 Specific Needs
You must contact Solomon Airlines Reservations prior to travel if you require special assistance because:
Your fare covers the flight(s) for you and your Baggage Allowance:
Your fare does not include ground transport between one airport and another or between the airport and any other place.
Some fares are non-refundable. You should choose the fare which best suits your needs and consider taking out travel insurance which covers you in case you need to cancel your reservation.
You must ensure you purchase your Ticket from us or our Authorised Agent.
A Ticket is not transferable to another person unless permitted in the applicable Fare Rules. If someone else presents your Ticket for travel and we discover that that person is not you, we will refuse to carry that person. However, if we, acting reasonably, do not discover that the person is not you and as a result either carry the person or give them a refund, we:
6.1 Ticket Validity Period
Your Ticket is valid for 12 months from the date of issue, unless the fare rules provide otherwise.
6.2 Ticket Issued for Carriage on Another Carrier
If we issue a Ticket for you to be carried on another Carrier's Airline Designator Code, or check in Baggage for carriage on another Carrier's Airline Designator Code, we do so only as agent for that Carrier. The conditions of carriage of the other Carrier will apply.
7.1 Cabin Baggage
You are entitled to carry on board a limited amount of baggage, provided that it complies with our requirements and these Conditions. The allowances for Cabin Baggage are set out our Website and may change. If any Cabin Baggage exceeds the limits set out on our Website, we may direct such baggage be stowed in the aircraft hold and in this event we will treat the Cabin Baggage as Checked Baggage and may charge a Baggage Fee if applicable. Cabin Baggage allowances do not apply to an infant not occupying an aircraft seat.
7.2. Checked Baggage
7.3 Prohibited Items
We will not carry, and you must not include in your Baggage or otherwise try to bring on board the following prohibited items:
If we discover that you are carrying prohibited items, we may do whatever we consider appropriate and what is reasonable in the circumstances, including disposing of the item. Unless we are at fault, we will not be responsible for any loss or damage caused to any prohibited items if they are brought on board despite being prohibited items.
8.1 Documents and Identification
You must ensure you have with you when you travel a print out of your Electronic Ticket, or a booking reference for domestic travel, identification, all necessary travel documents and anything else you need to travel.
For International Carriage, your passport will be required.
For Domestic Carriage you must be able to produce identification on request, such as your Passport, driver's licence, Social Security Card, valid student photo ID, current company photo ID, birth certificate, birth notice, medical ID or Voters ID.
Children (2-11 years) and infants are exempt from ID requirements for Domestic Carriage.
8.2 Check-In and Boarding Deadlines
Check in deadlines apply and may be strictly enforced. To help us get your flight away on time, ensure you are at the boarding gate by the time specified.
Once you have checked in for your flight and registered any Checked Baggage, keep your Boarding Pass and Baggage receipt with you until you complete your travel.
8.3 If You Are Late
If you arrive late at check-in or the boarding gate, or without your Ticket and all necessary travel documents we may cancel your reservation, refuse to carry you, and/or require you to pay a service fee to cover our administration costs.
Except as otherwise provided in the Convention or any applicable laws, we are not liable to you for any loss or damage you may suffer as a result of your late arrival.
Schedules are not Guaranteed
We will always do our best to get you to your destination on time, however we do not guarantee the flight times or the route and they do not form part of your contract of carriage with us.
Flight Changes
Before we accept your booking, we or our Authorised Agent will tell you the scheduled departure time of your flight and it will be shown on your Ticket. We may need to change the scheduled departure time of your flight after your Ticket has been issued. If you give us or our Authorised Agent contact information, we or they will use our reasonable endeavours to let you know about any changes. In any event, prior to your flight you should check to ensure your flight times have not changed. You should check the flight departure and arrival information posted at the airport. Except as otherwise provided in the Convention or any applicable laws, we will not be liable to you for any losses that you may incur if you fail to do so.
Significant Change
If, due to circumstances within our control, after you buy your Ticket we make a significant change to the scheduled departure time of your flight or the flight is cancelled, we will:
Where your flight is delayed or cancelled as a result of an Event Beyond our Control, whether you have checked in or not, we will:
We will not be responsible for paying any other costs or expenses you may incur as a result of the delay or cancellation, except as otherwise provided in these Conditions of Carriage or required by applicable laws.
10.1 Refusal of Carriage
Even if you have a Ticket and a confirmed reservation, we may refuse to carry you and your Baggage if you are unable to provide positive identification; do not possess valid travel documents or seek to travel in violation of applicable law, tariffs or general conditions of travel; you are otherwise in breach of these terms and conditions; you are under the influence of alcohol or drugs; or it is necessary for the safety or comfort of other passengers or for the protection of property.
10.2 Overbooked Flights - Denied Boarding
Airline flights may be overbooked. This means there is a slight chance that there may be more reservations than available seats on your flight. In these circumstances, where practicable, we will offer an incentive for volunteers not to travel on their booked flight. Volunteers will not be entitled to any further payment, refund or compensation. If there are not enough volunteers, we may need to deny boarding to one or more Passengers involuntarily.
If you are denied boarding due to an overbooking of our flight for which you have a valid Ticket and a confirmed reservation, and you have met our Check-In Deadline and complied with all applicable requirements for travel as set out in these Conditions of Carriage, we will offer you a seat on the next available flight on our services. If this is not acceptable to you, we will provide compensation and any care required by any law which may apply or in accordance with our policy if there is no applicable law. This will depend on the jurisdiction in which the denied boarding occurs.
11.1 Obey Directions
To maximise passenger comfort, safety and security, you must comply with the following requirements, and all other reasonable directions of any crew member on your flight with us, when on board:
11.2 Smoking is prohibited
Smoking is not permitted on any of our aircraft. This includes e-cigarettes and other personal vaporisers. E-cigarettes and related devices must be carried as carry-on baggage in the cabin, they are not allowed to be carried as checked baggage.
12.1 Collect Your Checked Baggage
You must collect your Checked Baggage as soon as it is available for collection.
If you cannot find your Checked Baggage, produce your Ticket and Baggage receipt to us. Only the person to whom the Baggage receipt was issued is entitled to collect that Baggage.
If you pick up the wrong bag or other baggage from the baggage carousel, it is your responsibility immediately to return the bag or baggage at your own cost to the baggage service office or airport manager at the airport where you collected it.
12.2 Disposal of Baggage by Solomon Airlines
If you do not collect your Checked Baggage within 28 Days of your flight, it will be disposed of without notifying you and without liability on our part.
We are not liable for any loss you may suffer caused as a result of your leaving Cabin Baggage or any personal belongings on an aircraft when you disembark or if you leave any belongings in the airport terminal or member lounge.
If you are refused permission to enter a country and a government or government authority orders us to return you to your place of origin or remove you to another country, you must pay for:
We will not refund the fare for carrying you to the place where you were denied entry but we may set off the value of any unused Flight Coupons against the amount of that return or other fare.
If we are ordered to pay any fine or penalty at any time, or incur any expense, costs, loss or damage ("losses") by reason of you being denied entry into any country, or because of your failure to comply with any law, regulation, order or requirement, or because of your behaviour, health or medical condition, you must reimburse us for all losses plus all legal costs and other expenses reasonably incurred.
International Carriage is governed by the Convention, where applicable, or under applicable laws where the Convention does not apply. Where your travel is wholly within Solomon Island with no international sectors, it is subject to the provisions of the Civil Aviation Act 2008).
Under the Convention or applicable laws, our liability may be limited in respect of death or injury, Baggage or delay.
15.1 Exclusions
Other than as specified in these Conditions of Carriage or applicable laws, we exclude all liability for any costs, expenses, losses or damages whatsoever that may arise in any way in connection with the carriage.
15.2 Negligence by You
If any damage was caused or contributed to by you, our liability may be reduced in accordance with applicable laws.
15.3 Death or Injury or Delay
(a) International Carriage
Where your journey involves International Travel, then the Montreal Convention or the Warsaw Convention may govern and limit our liability for personal injury or death and for Loss of or damage to Baggage, as follows:
(a) For bodily injury or death:
The value of a Special Drawing Right on a particular day is the sum fixed and published on the official website of the International Monetary Fund (IMF) for that day. The value of a franc is determined by reference to the rate of 6.55957 francs for 1 euro.
(b) Solomon Islands domestic travel
Where your travel is wholly within Solomon Island and is not International Carriage, our liability for your bodily injury or death is limited to AU$725,000.
(d) General
We are not responsible for any illness, injury or disability, including death, attributable to your physical condition, except to the extent that any applicable law requires otherwise.
15.4 Damage to Your Baggage
(a) General
We will be liable only for damage or delay occurring during carriage ticketed on our Airline Designator Code. If we issue a Ticket or check Baggage on the Airline Designator Code of another Carrier, we only do so as agent for that Carrier.
We are not liable for any damage to your Cabin Baggage to the extent caused or contributed to by your negligence.
We are not liable for any damage caused by your Baggage. You are responsible for any damage caused by your Baggage to other persons or property, including our property.
All damaged baggage must be reported to our representative at the airport on arrival. If you don’t tell us on arrival, you need to let us know within 7days of your flight.
(b) International Carriage
Where your travel is International Carriage and a Convention applies, our liability for damage to Checked Baggage is limited by the Convention except where you prove that the damage resulted from an act or failure to act either done with the intention to cause damage or recklessly and with knowledge that damage would probably result.
Our liability for loss of, damage to, or delay in the carriage of, your Baggage is limited by the applicable Convention as follows:
Montreal Convention 1999 - 1,131 SDRs (about AU$1,735) cumulative for both Checked Baggage and Cabin Baggage. In the case of Checked Baggage, we will not be liable if the Baggage was defective, unless Article 22.5 of the Montreal 1999 Convention applies in which case these limits do not apply. We will only be liable for Cabin Baggage if we were at fault
Conventions other than the Montreal Convention 1999 - 250 francs (about AU$30) for each kilo of your Checked Baggage affected or 5,000 francs (about AU$600) for your Cabin Baggage, unless Article 25 of the Warsaw Convention applies, in which case these limits do not apply.
However, if the law which applies provides for different limits of liability, those different limits will apply.
For the purpose of determining our liability (if any), we will presume the weight of your Checked Baggage is not more than the applicable Baggage Allowance for the relevant class of carriage, unless you have a receipt from us or our Authorised Agent showing otherwise.
(c) Solomon Islands domestic travel
Where your travel is wholly within Solomon Islands and is not International Carriage, our liability for loss or damage is limited to USD600 per Passenger for your Checked Baggage and USD100 per Passenger for your Cabin Baggage.
15.5 General
We are not liable for any damage arising from our compliance with any laws or government regulations or your failure to comply with the same.
These Conditions of Carriage (including any exclusion or limitation of liability) apply to and are for the benefit of our Authorised Agents, employees and representatives to the same extent as they apply to us. The total amount that you can recover from us, our Authorised Agents, employees and representatives will not be more than the total amount of our liability, if any.
Except where these Conditions of Carriage provide otherwise, our liability, if any, is limited to proven compensatory damages.
Nothing in these Conditions of Carriage:
except where we state otherwise in writing, gives up any exclusion or limitation of liability to which we are entitled under the Convention or any laws which may apply, or
gives up any defence available to us under the Convention or any laws which apply, including against any public social insurance body or any person liable to pay, or who has paid, compensation for the death, wounding or other bodily injury of a Passenger.
16.1 Personal Injury or Death Claims
If you have a claim for personal injury; or your personal representative has a claim for your death, you or your personal representative, as applicable, should notify us in writing as soon as possible.
16.2 Baggage Claims
If the person with a Baggage receipt receives Checked Baggage without making a complaint, it will be reasonable evidence that the Checked Baggage was delivered in good condition, unless proven otherwise. We will not be liable for normal wear and tear of Baggage such as small scratches, scuffs, dents and cuts.
All damaged baggage must be reported to our representative at the airport on arrival. If you don’t tell us at the airport, you need to let us know within 7 days of your arrival.
16.3 Clothing Damage
Any incident involving damage to your clothing worn or taken into the aircraft cabin must be immediately reported to our cabin crew.
16.4 Limitation of claims
Unless your right to claim for damages has expired earlier as provided elsewhere in these Conditions of Carriage, you will have no right to claim for damages if court proceedings are not brought within two years from:
The method of calculating the period of limitation will be determined by the law of the court where the case is heard.